Global MNC, market leader Perm Opportunity with Good Compensation & Benefits The Role offers strong career progression and a platform to strengthen your experience Solutions Architect – Salesforce Role Review of business processes together with the business units and ensure a practical and scalable system design is implemented in accordance to requirements and strategy. Provides subject matter expertise to business users across the various local markets. Comprehend the business scenarios and explain the usefulness of the proposed solutions contextually. Promotes best practice-driven and innovative solutions to enhance platform stability, usability and cost effectiveness. Key Tasks Must be able to lead requirements gathering sessions, sharing of automation framework and best practices, and fully document the requirements. Write and coordinate functional and technical documentations and ensure of their completion and correctness. Coordinate and conduct functional testing to ensure that deliverables are of good quality and on time. Work closely with the users and vendors for the successful performance of user acceptance testing. – Closely liaise with various internal and external parties including stakeholders and senior management, HQ colleagues, business users and suppliers in order to fulfill the business requirements. Involved in handling system delivery and system operations. Ensure that all incidents and operational enhancements are properly documented and are addressed within the specified service level agreements. And any other reasonable assigned tasks. Desired Technical Skillset & Experience At least 4-6 years of experience with Salesforce (architect/ Functional exp) and 2+ years of experience building applications on Salesforce.com platform, features and capabilities. Knowledge on WSDL and experience in other integration aspects is required. Preferably to have functional and technical experience in Salesforce and Customer Relationship Management systems or Customer Retention Solution Implementation In any of the domains such as Automotive, Finance, Retail. Automotive is preferred. Experience with Agile methodology Knowledge of integration architecture as well as third-party integration tools and ETL such as Informatica Cloud with Salesforce.com Soft skills/individual competence Communication & Project Management Skills Good know-how on Project Management and Change Management with excellent presentation skills Strong Vendor Management and Stakeholder Management experience Excellent analytical, methodological, excellent planning and organizational skills Highly-motivated individual and able to work independently as well as a team player Possess good problem-solving skills Ability to multitask and deliver on time - Excellent communication skills in both written and oral with cross-cultural competence Please send your resume in WORD format by clicking the apply button below or contact Preetika Bhatia on +65 6701 1523 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1767372 (Bhatia Preetika).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases