Description: Key Objective The position is responsible for establishing, driving and realizing the profit potential of consumer (insurance products) sales via Agency, Branches and Franchise distribution channels and ensures that any incidental sales are appropriately coordinated with underwriting guidelines. The position is accountable for top line achievement of annual targets and profitability of portfolio businesses managed. Skills
Strong business development skills.
Sound underwriting knowledge.
Strong conceptual and strategic planning abilities.
Effective leadership, co-ordination and motivational skills.
Strong understanding of business requirements, controlling the planning and implementation of alternative distribution channel opportunities.
Good sense of market trends and its impact on current and future businesses
Negotiation and dispute resolutions skills.
Excellent interpersonal skills at various levels with good networking capabilities
Ability to manage competing demands of multiple parties.
Good mobility within the different states in Malaysia
minimum 3 years working experience in insurance industry
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases