MegaChem is a public listed company on the Singapore Stock Exchange, specializing in international distribution of specialty chemical products and in manufacturing of proprietary chemicals.
In just two decades, we have evolve from being a distributor to a global integrated specialty chemical solutions partners that both customers and suppliers value. We have achieved this by leveraging on assets that differentiate us from competitors, namely our international network, industry coverage, know-how and market intelligence.
We have a global presence in countries in Europe, Middle East, Asia and Australia with our Headquarters based in Singapore. As part of our expansion plans in 2017, we invite a dynamic individual to join our team.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases