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Assistant Vice President, Marine

Keywords / Skills : Assistant Vice President, sales , client interaction, cross-selling, client retention, client complex claims , MIS Reporting, job training , premium warranty, premium collections, compliance, quotations, insurance summaries , documentation , Review client files

5 - 8 years
Posted: 2019-09-17

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
17th Sep 2019
Job Ref code
2462
Job Description
Job Description :

Responsibilities
Under the direction of the Team Leader, the AVP has the responsibility of servicing a portfolio of clients and new prospects. The AVP will be responsible in all client/prospect facing activities in an efficient and professional manner, independently. The following are some of the job scope expected:
  • Review client files regularly, analyze and identify scope of cover required and check adequacy of existing cover
  • Ensure all documentation is appropriately filed
  • Ensure that all quotations, insurance summaries and billings are correct and complete before releasing to insurer and clients/prospects
  • Respond to non-routine and complex enquiries
  • Follow-up with insurers on policy documents, check policy to ensure it matches with the coverage confirmed to client, notify insurer of any discrepancies and follow-up on their amendment
  • Ensure full compliance with companys internal policies and procedures as well as the local insurance regulatory requirements at all times
  • Make clients aware of the premium warranty due date and cash-before-cover regulations and closely follow-up with clients on premium collections
  • Ensure that the Team Leader is kept informed of all pertinent issues or problems. In the absence of the Team Leader, to assist to guide and coach other subordinates in their tasks
  • Monitor, guide and counsel all support personnel including on the job training to upgrade their knowledge and skills
  • Ensure optimum cover is provided to clients at best possible rate from insurers 11. Lead and monitor day to day operations and ensure clients insurance requirements and needs are handled efficiently and competently
  • Delegate work to subordinates and supervise assigned tasks
  • Ensure prompt preparation and submission of all required monthly reports/updates to Team Leader or Head of Department
  • Actively involved in non-routine and complex claims and coordinate/work closely with Claims Department to settle claims efficiently and satisfactorily for client
  • Responsible for client retention and organic growth
  • Develop new business (as well as cross-selling) from existing and potential clients


Requirement
  • Degree and relevant working experience in the insurance industry of other industry managing sales and client interaction.
  • Those with 5 years working experience and above would be considered favorably.



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