Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Review account opening documents & perform account opening in Customer Information System;
Ensure customer records are properly created and updated;
Ensure all requests are processed within the agreed service-level agreement (SLA) and
as per procedures specified in Department Operation Manual and requirements as specified by regulatory bodies, especially for the customer acceptance requirements;
Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor;
Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately;
Attending to email & phone enquires from BUs and operation teams;
Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark;
Participate in process improvement events;
Ensure SOPs are updated;
Provide support in ad-hoc project and assist to conduct testing on various systems enhancements;
Accept any Ad-hoc duties when assigned
Degree holder, majoring in any field.
1 – 3 years of relevant experience in corporate account opening, preferably in banking industry.
Strong adaptability in fast paced environment
Able to handle pressure and multi task
Team player who is able to work independently
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases