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Associate / Analyst, Customer Service Specialist, IBGO BusinessCare, Technology and Operations

 
3 - 50 years
Singapore
 
Greetings from DBS!!

Job Description


Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • To answer all phone enquiries from customers on banking products, accounts and services in an effective and efficient manner
  • To understand customer?s needs and provide solution / attention to them 
  • To fulfil customer requests, ensuring total customer satisfaction 
  • To adhere to established escalation procedure and ensure all escalated cases are picked up by a Team Manager or Resolution Specialist timely
  • To solicit customer feedback to understand problem trends and highlight them to the Team Manager & Operations Manager for discussion & improvement actions
  • To adhere to schedule of work & be available for deployment at short notice when on standby.


  • Requirements
  • A degree or diploma holder with experience in relevant field is an added advantage
  • Experience in handling Remittances, Corporate Loans, Letter of Credit, Documentary Collections and Trade Financing preferred
  • Good listening skills
  • Patient, calm and passionate in assisting customers
  • Decent multi-tasking skills
  • Meticulous and resourceful
  • A fast learner with good problem-solving skills
  • Good communication skills in both written and verbal communication
  • Proficient in MS Office especially in Microsoft Word, Excel


  • Apply Now
    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    About DBS

    Our PRIDE! values shape the way we do business and work with each other: Purpose-driven, Relationship-led, Innovative, Decisive, Everything Fun! While modern technology has helped to transform the banking sector, we are ultimately still a people-driven business. As we continue to expand, our goal is to embed a set of firm values into the organisation so that we can develop a distinctive DBS performance culture with PRIDE!

    A rewarding career is more than just dollars and cents – it is also about growing your capabilities and the ability to create impact. We want our 28,000 employees to Live fulfilled at DBS – to Be the Best, Be the Change and Be the Difference.

    To enable our employees to be the best that they can be, it starts with creating an inclusive environment where our people feel valued, connected and experience growth – both personally and professionally. We support employees by providing them with a comprehensive range of programmes and platforms, from flexible work arrangements, comprehensive leave benefits and exclusive banking privileges, to learning and development opportunities.

    We want to be the change and pioneer a new way of banking. Becoming a 28,000-person start-up is critical to our transformation; embrace a digital mindset and focus on the customer experience. Our leaders lead the change, inspiring employees to innovate, challenge the status quo and drive changes around the way we work. Through collaborative workspaces and experiential learning, we experiment and gain fresh perspectives, and have fun along the way.

    We create opportunities where employees can be the difference and find meaning in the work that they do – not only at an individual level, but also contribute to the communities that we live and work in. As we build a sustainable future together, we continue to shape the social landscape by being a proactive agent of change, a force for good.

    We are on a journey, one that brings us closer to a greater purpose – to be the Best Bank in the World. We look forward to what the future holds as we reimagine banking, so that you can have a lot more life, with a lot less bank.

    Live fulfilled at DBS. Right here, right now.

    Industry

    Banking/Accounting/Financial Services

    Job Category/Function

    Customer Service/Call Centre/BPO

    Role

    Customer Service Executive

    Employment Type

    Full Time, Employee

     
     

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