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Associate / Analyst, Customer Service Specialist, IBGO BusinessCare, Technology and Operations

Keywords / Skills : Associate / Analyst, Customer Service Specialist, IBGO BusinessCare, Technology and Operations

3 - 50 years
Posted: 2019-11-13

Industry
Banking/Accounting/Financial Services
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Posted On
13th Nov 2019
Job Ref code
119774768
Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • To answer all phone enquiries from customers on banking products, accounts and services in an effective and efficient manner
  • To understand customer?s needs and provide solution / attention to them 
  • To fulfil customer requests, ensuring total customer satisfaction 
  • To adhere to established escalation procedure and ensure all escalated cases are picked up by a Team Manager or Resolution Specialist timely
  • To solicit customer feedback to understand problem trends and highlight them to the Team Manager & Operations Manager for discussion & improvement actions
  • To adhere to schedule of work & be available for deployment at short notice when on standby.


  • Requirements
  • A degree or diploma holder with experience in relevant field is an added advantage
  • Experience in handling Remittances, Corporate Loans, Letter of Credit, Documentary Collections and Trade Financing preferred
  • Good listening skills
  • Patient, calm and passionate in assisting customers
  • Decent multi-tasking skills
  • Meticulous and resourceful
  • A fast learner with good problem-solving skills
  • Good communication skills in both written and verbal communication
  • Proficient in MS Office especially in Microsoft Word, Excel


  • Apply Now
    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.


    About Company

    DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.
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