Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Role Overview
To provide one-stop customer service to corporate customers.
Role includes assisting customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on Corporate products: -
Corporate Account Services
Cash Management Products
Corporate Trade Services
Self service Banking
Resolve requests from external and internal clients on processing of transactions
Partner with Operations teams to resolve all customer queries / requests.
Consistently deliver quality service to our customers to achieve total customer satisfaction
To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
To complete & meet all customers’ requests
To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues
A degree or diploma holder with experience in relevant field is an added advantage
Experience in handling Remittances, Corporate Loans, Letter of Credit, Documentary Collections and Trade Financing preferred.
Good listening skills.
Patient, calm and passionate in assisting customers.
Decent multi-tasking skills.
Meticulous and resourceful
A fast learner with good problem-solving skills
Good communication skills in both written and verbal communication
Proficient in MS Office especially in Microsoft Word, Excel
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases