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Associate / Analyst, Customer Service Specialist, Institutional Banking Group Operations - Busine...

Keywords / Skills : Associate / Analyst, Customer Service Specialist, Institutional Banking Group Operations - Busine...

Posted: 2018-07-11

Banking/ Financial Services
Customer Service/ Call Centre/ BPO
Other Customer Service
Posted On
11th Jul 2018
Job Ref code
Job Description

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Role Overview
  • To provide one-stop customer service to corporate customers. 
  • Role includes assisting customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on Corporate products: - 
    • Corporate Account Services 
    • Cash Management Products 
    • Corporate Trade Services 
    • Corporate Loans 
    • Self service Banking
  • Resolve requests from external and internal clients on processing of transactions 
  • Partner with Operations teams to resolve all customer queries / requests. 
  • Consistently deliver quality service to our customers to achieve total customer satisfaction
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
  • To complete & meet all customers’ requests
  • To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues
  • A degree or diploma holder with experience in relevant field is an added advantage 
  • Experience in handling Remittances, Corporate Loans, Letter of Credit, Documentary Collections and Trade Financing preferred. 
  • Good listening skills.
  • Patient, calm and passionate in assisting customers.
  • Decent multi-tasking skills.
  • Meticulous and resourceful
  • A fast learner with good problem-solving skills
  • Good communication skills in both written and verbal communication
  • Proficient in MS Office especially in Microsoft Word, Excel 

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.
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