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Associate/Analyst, Digital Product Delivery Lead (Paylah), Consumer Banking Group

Keywords / Skills : Associate/Analyst, Digital Product Delivery Lead (Paylah), Consumer Banking Group

Posted: 2018-07-11

Industry
Banking/ Financial Services
Function
Banking, Insurance & Financial Services
Role
Other BFSI
Posted On
11th Jul 2018
Job Ref code
69076148
Job Description

Business Function 
Digital revolutions are set to change the way we live, work and play. That’s why we’ve spared no effort in ensuring we are at the forefront of this new generation.  Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle. 
Responsibilities 
  • Business Delivery lead for mobile payment-related projects and enhancements.  
  • Work closely with business stakeholders, channel and product teams and merchants. And be responsible for writing Business Requirement Document (BRD) and User stories. 
  • Work closely with design team to conceptualize and optimize customer journey. 
  • Review Functional Specifications Document (FSD) to ensure that these specifications are designed in accordance to business requirements
  • Supervising a team of User Acceptance Testing (UAT) testers. Delivery lead should ensure that UAT test plans and test cases are executed within the stipulated UAT schedule. 
  • Ensure the smooth operational roll-out of mobile payment services  
  • Support post-implementation tasks such as user training to touch-points, production problem investigation, escalation and resolution
  • Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure in issues

Requirements   
  • Degree holder with relevant experience, preferably in Consumer Banking and/or mobile payments, online & mobile payments technologies and applications, such as QR code payments, P2P/P2B payments, internet and mobile payments, NFC, etc. 
  • Has close to 2 years of experience managing projects and have participated in business analysis, requirements gathering and scripting work
  • Having 2 years of working experience in projects related to mobile wallets/payments in either retail and/or merchant space
  • Possess high level of passion or interest in domain areas of mobile wallets, payments and QR code payments  
  • Strong IT background preferably with experience in implementing system projects   
  • Able to work effectively with different stakeholders, e.g. product teams, operation teams, technology teams  
  • A good team player with excellent interpersonal and communication skills
  • Able to work under pressure
  • Meticulous and systematic with an eye for detail
  • Self-starter with good business acumen, independent and able to rise to challenges and manage stringent timelines

Apply Now 
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.


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