Business Function Digital revolutions are set to change the way we live, work and play. That’s why we’ve spared no effort in ensuring we are at the forefront of this new generation. Our new digital banking initiative will focus on creating innovative products and services to integrate banking into our customers' digital lifestyle. Responsibilities
Business Delivery lead for mobile payment-related projects and enhancements.
Work closely with business stakeholders, channel and product teams and merchants. And be responsible for writing Business Requirement Document (BRD) and User stories.
Work closely with design team to conceptualize and optimize customer journey.
Review Functional Specifications Document (FSD) to ensure that these specifications are designed in accordance to business requirements
Supervising a team of User Acceptance Testing (UAT) testers. Delivery lead should ensure that UAT test plans and test cases are executed within the stipulated UAT schedule.
Ensure the smooth operational roll-out of mobile payment services
Support post-implementation tasks such as user training to touch-points, production problem investigation, escalation and resolution
Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure in issues
Degree holder with relevant experience, preferably in Consumer Banking and/or mobile payments, online & mobile payments technologies and applications, such as QR code payments, P2P/P2B payments, internet and mobile payments, NFC, etc.
Has close to 2 years of experience managing projects and have participated in business analysis, requirements gathering and scripting work
Having 2 years of working experience in projects related to mobile wallets/payments in either retail and/or merchant space
Possess high level of passion or interest in domain areas of mobile wallets, payments and QR code payments
Strong IT background preferably with experience in implementing system projects
Able to work effectively with different stakeholders, e.g. product teams, operation teams, technology teams
A good team player with excellent interpersonal and communication skills
Able to work under pressure
Meticulous and systematic with an eye for detail
Self-starter with good business acumen, independent and able to rise to challenges and manage stringent timelines
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases