Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose To process trade applications received from customer with accuracy and within the SLA. Key Accountabilities
Accurate and timely delivery of work assigned by Team Lead
Ensure work is performed in accordance with the established procedures, policies, guidelines and standards
Full compliance with the Bank’s policies, guidelines and code of conduct
Timely escalation of error, problem, exception or unusual transaction to Team Lead, Section Manager or Department Manager
Achievement of the year-on-year KPI set by Section Manager and Department Manager
Process daily Trade Operations transactions in accordance to the agreed service standards
Liaise and follow up with Business Units or customers for instructions that are required to complete the transaction
Liaise with external counterparty for queries relating to the transaction
Perform day end reconciliation of transactions
Assist in projects to improve work processes
Degree or related Diploma preferred with at least 1 to 2 years’ experience in trade related banking operations
Diligent, dependable and able to take on responsibilities and challenges
Able to work as a team, handle multi-tasks, work under pressure and work beyond working hours when volume is high
Able to communicate effectively (both verbal and written) with internal staff, Business Units and customers
Proficient in MS Office applications, such as Outlook, Excel, Words Strong analytical skills with good interpersonal skills.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases