Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Business Management Office: Centralized team in support of T&M Ops for running Business Management, Financials, People Development and Data Analysis.
Enable Stakeholders to use report for strategic planning, review on performance metrics, measure, access/identification of risks, opportunities, areas of improvement etc
Support People Development: Map training and development roadmap for staff and Graduate Associates under TMO. Design program for people development, training and assessment (inclusive of Talents)
Engage regional entities and Country Reps in Performance Index on Service alignment, Partnership engagement and renewal
Generate monthly PA pack for all locations on Financials, Turnover, Dealer and Operation Quality
Provide Analytic Insights into Management Tool Kit(MTK) productivity metrics, Operational MIS dashboard and analysis on resource capacity
Direct short-term and long term planning and budget development to support strategic business goals
Establish the performance goals, allocate resources via MTK, assess service level agreement for Regional Processing Centre with Regional Entities Manager
Develop KPI score card, Strategy document, facilitate tracking of benefit and Productivity saves
Prepare document for Management Review, Business Forums, BMO Engagement & Roadmaps etc
Organize TMO events, Offsite, Onboarding, Town hall, #BBIW Roadmap, Management Meeting when required
Min. 3 years of relevant working experience.
Knowledge on VBA and/or SQL and QlikView (or other Business Intelligence Tools) is a must - ability to design analytical dashboards.
Analytical, organized and have a problem solving mindset.
Excellent interpersonal, communications and ability to articulate with strong presentation skills (public speaking) will be an advantage.
Knowledge or work experience on Treasury & Markets Products preferred but not a must.
A team player who is able to work independently and has proactive approach.
Strong working knowledge of budgeting, sales, business development, and strategic planning.
Multi-tasker with ability to work under pressure and generate respect and trust from stakeholders and team.
Strong PC skills in Microsoft Office, particularly Excel & PowerPoint
Working location: Toh Guan (shuttle service provided from various pick up points).
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases