Associate, Business Intelligence Lead, Customer Centre, Technology and Operations

3 - 50 years
Greetings from DBS!!

Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Role Overview
The Business Intelligence Lead plays a key role in building the data ecosystem within Customer Centre to support us in driving the agenda of data optimised decisioning for end users.
The individual is responsible for providing analytical support to optimise the performance of Customer Centre primarily in 7 core fields: Customer, Employees, Financials, Demand, Operations, Workforce Management and Risk. This is a role that span three domains of skills: statistical/mathematical reasoning, business knowledge/acumen and programming.

  • Continuously build on our database by collecting data from different sources
  • Use algorithms and programming to efficiency organize massive data sets
  • Apply statistical approaches and perform exploratory data analysis
  • Innovate to deal with data imperfections; data munging
  • Strong Business Acumen/Knowledge to prioritize business needs & promote effective analysis for respective stakeholders
  • Derive hypothesis and perform data iterations to promote effectiveness of data analysis
  • Prototype and Build Qlikview Dashboard via AGILE methodology to promote data awareness and in turn application requests
  • Derive hypothesis and perform iterations testing and proactively identify meaningful insights
  • Conduct regular maintenance and enhancements on Qlikview Dashboards to ensure relevancy, optimization and promote data-optimised decisioning
  • Execute and deliver assigned projects that supports pillars of Customer Centre Transformational Journey

  • Requirements
  • At least 3 years of experience in a business analyst function in consumer banking/customer center area
  • Proficient in programming knowledge, in particular Qlikview, Python/R and SQL Business
  • Good understanding of Mathematical/Statistical tools (Basic Statistics and Relational Studies including ANOVA, Chi-Square, Clustering etc; Predictive Algorithms expertise would be an advantage)
  • Related experience in process improvements, project management and leading change management would be an advantage
  • Ability to see beyond the parameters of a single project to identify patterns, risks, trends and strategic context more broadly within the organization
  • Enthusiastic to uncover new opportunities to drive new data set collection
  • Creative in sourcing for new data, taking a different lens on data and in problem solving while playing by the rules
  • Proficient in MS Office (Excel and PowerPoint)
  • Meticulous and analytical to make informed decisions from data
  • Excellent written and verbal communication skills
  • Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    About DBS

    Our PRIDE! values shape the way we do business and work with each other: Purpose-driven, Relationship-led, Innovative, Decisive, Everything Fun! While modern technology has helped to transform the banking sector, we are ultimately still a people-driven business. As we continue to expand, our goal is to embed a set of firm values into the organisation so that we can develop a distinctive DBS performance culture with PRIDE!

    A rewarding career is more than just dollars and cents – it is also about growing your capabilities and the ability to create impact. We want our 28,000 employees to Live fulfilled at DBS – to Be the Best, Be the Change and Be the Difference.

    To enable our employees to be the best that they can be, it starts with creating an inclusive environment where our people feel valued, connected and experience growth – both personally and professionally. We support employees by providing them with a comprehensive range of programmes and platforms, from flexible work arrangements, comprehensive leave benefits and exclusive banking privileges, to learning and development opportunities.

    We want to be the change and pioneer a new way of banking. Becoming a 28,000-person start-up is critical to our transformation; embrace a digital mindset and focus on the customer experience. Our leaders lead the change, inspiring employees to innovate, challenge the status quo and drive changes around the way we work. Through collaborative workspaces and experiential learning, we experiment and gain fresh perspectives, and have fun along the way.

    We create opportunities where employees can be the difference and find meaning in the work that they do – not only at an individual level, but also contribute to the communities that we live and work in. As we build a sustainable future together, we continue to shape the social landscape by being a proactive agent of change, a force for good.

    We are on a journey, one that brings us closer to a greater purpose – to be the Best Bank in the World. We look forward to what the future holds as we reimagine banking, so that you can have a lot more life, with a lot less bank.

    Live fulfilled at DBS. Right here, right now.


    Banking/Accounting/Financial Services

    Job Category/Function



    Business Analyst

    Employment Type

    Full Time, Employee


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