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Associate/Senior Associate, Business Analyst, Operations, Consumer Banking

2 - 50 years
Singapore
Greetings from DBS!!

Job Description


Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

  • Re-engineer the end-to-end process, analyse and review operations solutions 
  • Implement automation agenda to transform consumer banking operations across DBS
  • To conduct requirement gathering workshop, Review and documenting requirements artefacts
  • To review functional specifications and process define documents
  • Coordinate and ensures UAT test plans and test case are executed within UAT schedule
  • Post-production support, production issues review and track them to closure
  • Work closely with regional teams and country teams to ensure timely delivery of project


Requirements:
  • Bachelor Degree holder
  • Agile Certified 
  • At least 2 years experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
    • Consumer Banking Operations
    • Customer Centre
  • Excellent oral and written communication skills
  • Good, sound knowledge of banking and technology
  • Good teamwork and inter-relationship skills
  • Adaptable, disciplined and focused
  • Organised and systematic
  • Proven analytical skills
  • Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint.
  • General appreciation of system development life cycle
  • Change management experience
  • Need to work closely with all levels in both country teams and regional teams to deliver the project.


Apply Now 

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About DBS

Our PRIDE! values shape the way we do business and work with each other: Purpose-driven, Relationship-led, Innovative, Decisive, Everything Fun! While modern technology has helped to transform the banking sector, we are ultimately still a people-driven business. As we continue to expand, our goal is to embed a set of firm values into the organisation so that we can develop a distinctive DBS performance culture with PRIDE!

A rewarding career is more than just dollars and cents – it is also about growing your capabilities and the ability to create impact. We want our 28,000 employees to Live fulfilled at DBS – to Be the Best, Be the Change and Be the Difference.

To enable our employees to be the best that they can be, it starts with creating an inclusive environment where our people feel valued, connected and experience growth – both personally and professionally. We support employees by providing them with a comprehensive range of programmes and platforms, from flexible work arrangements, comprehensive leave benefits and exclusive banking privileges, to learning and development opportunities.

We want to be the change and pioneer a new way of banking. Becoming a 28,000-person start-up is critical to our transformation; embrace a digital mindset and focus on the customer experience. Our leaders lead the change, inspiring employees to innovate, challenge the status quo and drive changes around the way we work. Through collaborative workspaces and experiential learning, we experiment and gain fresh perspectives, and have fun along the way.

We create opportunities where employees can be the difference and find meaning in the work that they do – not only at an individual level, but also contribute to the communities that we live and work in. As we build a sustainable future together, we continue to shape the social landscape by being a proactive agent of change, a force for good.

We are on a journey, one that brings us closer to a greater purpose – to be the Best Bank in the World. We look forward to what the future holds as we reimagine banking, so that you can have a lot more life, with a lot less bank.

Live fulfilled at DBS. Right here, right now.

Industry

IT/Computers - Software

Job Category/Function

IT

Role

Business Analyst

Employment Type

Full Time, Employee

 

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