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Associate Technical Support Analyst/ 4000 (1 year contract)

Keywords / Skills : Server Administrator, SCCM, System center systems management server, System center configuration manager, Active directory

3 - 7 years
Posted: 2018-06-21

Industry
IT/ Computers - Software
Function
IT
Role
System Administrator
Posted On
21st Jun 2018
Job Description
Responsibilities:
  • Chair and actively drive critical/major incident resolution to meet group MTTR objectives. 
  • Document and communicate critical milestones/progress of ongoing incidents on a bridge call timely and accurately. 
  • Accurately and promptly assess/solicit the impact, take ownership and drive incidents to resolution as dictated by the impact and severity of the problem. 
  • Responsible for the internal and external communication of issues to users, other internal support groups and the customers via pages, email broadcasts or phone. 
  • Correlate critical alerts on monitoring platform with actual system outages. 
  • Follow documented operations processes and work with appropriate groups to administer and maintain these policies to ensure standard approach is adopted during escalation or when implementing system changes. 
  • Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software 
  • Resolve standard incidents promptly without escalation. 
  • Constantly follow-up on all open incidents and problem tickets to meet group objectives. 
  • Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts. 
  • Work on multiple platforms including ticket queue, mailbox, alert console and phone calls. 
  • Propose process/procedure improvements to better the department and services provided. 
  • Offer effective/sound recommendations to address repetitive issues. 


Qualifications
  • Possesses Information Technology Infrastructure Library (ITIL) Foundation v3 Certificate. 
  • Bachelor's degree, or equivalent industry experience 
  • Has an excellent understanding and at least 5 years hands on experience with Open Systems platforms (Windows, Unix/Linux, SQL). 
  • Possesses basic scripting/programming knowledge (Java, Powershell) 
  • Good understanding of networking principles 
  • Good business and technical knowledge of the systems including network architecture, operating system and associated tools. 
  • Has excellent English communication skills, both oral and written. 
  • Has strong reporting, documentation and presentation skills 
  • Able to effectively communicate at a staff level and senior management level. 
  • Able to work on own initiative and independently. 
  • Must be meticulous, highly motivated and portray a sound business ethic. 
  • Must be able to work effectively and productively in a team and be collaborative with all other teams. 
  • Must be able to multitask and prioritize work. 
  • Must have an analytical mind - be able to analyze situations and offer solution to common problems. 
  • 5+ years of operational working experience in a similar operational support environment 
  • Permanent day 12 hour shift schedule 
  • This is a 24/7 operational department where you will be required to work weekends and over the holiday periods. 
EAP No. R1548171

EA License No. 95C5411



About Company

PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.

Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.

Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.

We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.

At PrimeStaff, we’re passionate about people.

EA Licence No.95C5411
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