Job Purpose Under the supervision of the Site IT Lead, the Automation IT Engineer is responsible for supporting execution of strategic projects and support Data analytics & Manufacturing intelligence initiatives at Singapore site & within region. The Automation IT Engineer is also responsible to ensure smooth functioning of managed systems in compliance with SDLC, GMP, safety, and environmental regulations.
The incumbent :
Supports site-wide IT projects and initiatives.
Supports Site IT Lead to plan, schedule and execute IT activities and to effectively support manufacturing operations.
Supports Initiatives on Data analytics & Manufacturing intelligence to meet production, cost effectiveness, and cost reduction targets set.
Ensures managed IT/Automation and Laboratory systems are being maintained in a controlled state at all times and in adherence to SDLC and site GMP practices.
Participate in strategic projects as assigned to support key business priorties and objectives.
Supports Site IT Lead or program/project leads to ensure effective project management, system qualification & operation support.
Collaborate with IT Digital Shop Floor team and Hub Data Analytics team to support realise any analytics related initiatives.
Ensures flow of information and technology from IT Hubs, Divisional & IT Centre of Excellence Teams.
Participates proactively in Site and IT Hub initiatives, speaks up on difficult issues, problems and opportunities, ensures alignment of site strategies to divisional/corporate strategies.
Demonstrates and promotes Quality and SHE leadership behavior, ensures all activities are carried out according to established Quality and SHE procedures.
Practices a culture of continuous learning, develops business and technical skills, identifies opportunities to skill-up of individual and Team.
Works with external resources as required to support site needs.
Other duties as assigned by the supervisor.
Qualification: Bachelors in Electrical, Electronics or Computer Engineering
At least 3-5 years of relevant technical experience in the Pharmaceutical, or manufacturing-based industry, including: IT or Automation Support. Project Management.
Demonstrated knowledge of Account and Project management expertise for IT/automation systems and work in cross-functional teams.
Demonstrated capability in application of appropriate trouble-shooting and problem solving techniques.
Effective communication skills, ability to lead cross-functional teams.
Ability to demonstrate leadership behaviours in alignment with the
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases