Total eBiz Solutions Pte Ltd (TeBS) is a rapidly growing Business, Solution Providers and IT Consultancy company. We specialize in providing end-to-end (E2E) solutions to meet all the business needs. Our services include eLearning solutions, business process consultancy, Enterprise Application Implementation & helpdesk support, software development, IT Satffing and related technology services.
Our People are our strength. And our people have experience and exposure to the best business practices / processes of various industries, and knowledge of the various enterprise Applications like Oracle, Peoplesoft, SAP etc. Our People have international experience in working with customers in U.S, India, Singapore and other countries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases