Group Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.
To support the advisory of Anti Bribery & Corruption (ABC), Fraud, Code of Conduct and Speak Up processes.
Support end to end reviews for ABC, Fraud, Code of Conduct and Speak Up processes and provide appropriate advisory strategy.
Support remediation exercises / actions required to address relevant findings from regulatory inspections, audit and/or independent reviews.
Close engagement with business and support units to facilitate the enhancement of ABC, Fraud, Code of Conduct and Speak Up policy requirements.
Preparation of monthly relevant key metrics reporting.
Participate in relevant group and/or bank-wide projects where required.
Assist with the conduct of various relevant training sessions.
To assist with other FCSS Advisory activities as and when needed – AML, Sanctions etc.
Provides regional support & coordination for ABC, Fraud, Code of Conduct and Speak Up related matters.
Any other relevant ad-hoc activities as and when required.
Bachelor Degree of a relevant field.
Professional certification (e.g. ACAMS, ICA Diploma, CFE, CA/CPA) with a recognized international association is not necessary but an advantage.
Minimum 5 years of relevant banking and/or external audit experience involving areas such as ABC / Fraud / Code of Conduct / Speak Up / Investigation / other financial crime areas (e.g. AML / KYC / CDD / Sanctions).
Good working knowledge on the different banking business segments (Retail / Corporates / Private Bank).
Prior working knowledge / exposure to ABC and Fraud across Asia Pacific will be an advantage.
Strong interpersonal, communication and written skills.
Ability to demonstrate independence, timeliness, responsibility and is dependable in work assigned.
Ability to work well in a team and with minimum supervision.
Good project management skills.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases