Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Responsibilities
Lead and drive strategic projects within the department to increase our customer reach and improve campaign conversion rates
Manage and lead the team to plan and execute projects
Work with business to drive customer journey improvements based on data insights
Provide consultation to the business on campaign system functionalities and feasibility
Create and implement change management strategies and plans to drive faster adoption, higher utilization and proficiency with the changes
Analyze large quantities of data generated from multiple sources while ensuring data integrity
Review and improve operational processes within the team for better efficiency and productivity while balancing these with risks/controls and service quality
Revamp campaign tracking to automate BAU jobs and increase frequency of reporting
Support post-implementation tasks such as benefits tracking, periodic reporting, etc.
Degree holder with at least 8 years’ experience
Experience in change management
Previous experience in leading high performance teams
Strong analytical skills, highly numerate and proactive
Ability to clearly articulate messages to a variety of audiences
Must be a team player and able to work collaboratively with and through others
Proficient in BI tools, SAS Programming, Enterprise Guide, and SQL
Past experience in financial industry is a plus
Process improvement experience is a plus
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases