Send me more jobs like this

AVP, L3 Technical Development Manager (Mobile Platform), Group Consumer Banking and Big Data Anal...

Keywords / Skills : AVP, L3 Technical Development Manager (Mobile Platform), Group Consumer Banking and Big Data Anal...

10 - 50 years
Posted: 2018-07-11

Industry
Banking/ Financial Services
Function
IT
Role
Other Information Technology
Posted On
11th Jul 2018
Job Ref code
69514590
Job Description
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
We are looking for an experienced support professional to join one of our expanding teams in Singapore providing application and functional support to our clients.
The successful candidate should ensure seamless support of the Issuer applications. In addition, they will have the opportunity to work closely with Level 1 / 2 Support, development teams, infra teams and business users.
Key Accountabilities
  • Ability to manage incidents, problems and change at a global enterprise level.
  • Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
  • Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
  • Communicate effectively with operations and technology partners on a regional or global basis.
  • Primary point of contact for system support; coping with day to day issues that may arise.
  • Undertake both individual assignments and participate in team collaboration activities.
  • Actively participating in the production support community, sharing and re-applying skills and knowledge and bringing in best practice. 

Responsibilities
  • Looking for a L3 Support lead with deep technical on Mobile platform, application design and implementation experience. 
  • Experience with banking industry and working with business users is essential.
  • Applicant should have experience in supporting mobile applications with iOS, Android, Kony frameworks
  • Proven experience using a range of agile project management methods
  • Proven experience balancing multiple priorities and dealing with ambiguity 
  • Ensure that incident, problem, knowledge, release management and request fulfilments on behalf of customers are carried to the best possible levels
  • Liaise with multiple technology teams to ensure levels of service are maintained, and issues are resolved or raised appropriately
  • As a hands-on person, who will be responsible for supporting application across Data Services and partner with Engineering/Development teams
  • Manage the team working in multiple shifts and providing 24 /7 support. 
  • Need to be flexible and be able to work on a shift rotation and will be required to perform occasional out-of-hours/weekend work to support releases and participate in disaster recovery testing

Requirements
  • The successful candidate will have minimum 8-10 years of relevant working experience including expertise in enterprise architecture as well as business solutions deployment with an emphasis on Mobile Banking applications. 
  • Preferred experience in banking industry and knowledge of the different product types. 
  • Experience with iOS, Android and Kony platform is required. 
  • Ensure that incident, problem, knowledge, release management and request fulfilments on behalf of customers are carried to the best possible levels
  • Liaise with multiple technology teams to ensure levels of service are maintained, and issues are resolved or raised appropriately
  • As a hands-on person, who will be responsible for supporting application across Data Services and partner with Engineering/Development teams
  • Manage the team working in multiple shifts and providing 24 /7 support. 
  • Need to be flexible and able to work on a shift rotation and will be required to perform occasional out-of-hours/weekend work to support releases and participate in disaster recovery testing

Technical Skills
  • At least 10-12 years of working experience(s) in Mobile apps and software application development
  • BS/BA degree in management, computer science, information technology or a relevant field
  • Experience with Agile and Waterfall implementation methodologies
  • Excellent task coordination, time management, and prioritization skills
  • Ability to see ideas and imagine possibilities
  • Strong interpersonal skills
  • Need to possess very good multi-tasking skills. 
  • Experience of providing Level 1 / 2 Technical support
  • UNIX (AIX/ Linux) environment
  • App servers - JBoss / Websphere
  • Databases - Maria DB, DB2
  • Mobile technologies - Kony, iOS and Android

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.
Similar Jobs
View All Similar Jobs


Walkin for you