Support the Regional Heads in their risk self-identification as part of the upcoming Audits
Analyse particular controls or process related aspects and perform a proper risk assessment / risk mitigation based on the Bank’s Risk Frameworks
Analyse past incidents affecting WM Operations, identify their root causes and develop Read Across / Lessons Learned
Involve the right stakeholders and facilitate the discussions between the various Teams/Functions in the Organisation
Help stabilising the Risk and Control Governance Framework for WM Operations
Support the delivery of special key initiatives/assessments through Business analysis and Project Management coordination
Provide tailor made reporting for Senior Management
Facilitate the monitoring process around the continuous update of Policies and Procedures
Minimum of 5 years of experience in Banking Operations or Banking Operational Risk or Business
Good communication skills in face to face meetings or conference calls
Fast learner, proactive in nature and has excellent attention for details.
Very good analytical skills: ability to identify the key components of a problem and define next steps in a synthetic manner
Comfortable with complex organisational set-up and changing situations
Should be very good in Stakeholder management skills
Independent and motivated, team player, ability to deal with wide scope of demands under pressure
Ability to prioritise work, escalate issues when required and deliver against tight timelines
Interested applicants are encouraged to click APPLY NOW.
We regret that only shortlisted candidates will be notified. However, the rest assured all applicants will be retained in our database and inform you of other jobs matching your criteria if you are selected.
Pontoon is a global HR outsourcing company specializing in improving an organization’s talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon’s approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases