Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Responsibilities
Responsible for writing Business Requirement document / user story by working closely with business and products teams on chat banking implementation across countries
Conceptualize the flow and design of screens through close partnership with the design team
Review the Functional Specifications with Technology counterparts to ensure that these specifications are designed in accordance to business requirements
Supervise a team of UAT testers to ensure that UAT test plans and test cases are executed end-to-end within the stipulated UAT schedule.
Collaborate with other Business / Operation Units and IT partners in identifying enhancements and to ensure the end-to-end system & process delivery and testing.
Ensure the smooth operational roll-out of Consumer services via channels such as Mobile Banking / Internet Banking to clients
Support post-implementation tasks such user training to touch-points, production problem investigation, escalation and resolution
Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure in issues
Degree holder with 5 years relevant experience, preferably in Consumer Banking and digital banking with strong business acumen an advantage.
Strong IT background preferably with experience in implementing system projects in areas of Consumer Banking products, chatbot intelligent banking
Self-starter with strong business acumen, independent and able to rise to challenges and meet deadlines effectively
Excellent interpersonal and communication skills with a positive working attitude.
Meticulous and systematic with an eye for detail.
Possess the ability to prioritize and categorize requirements or issues to ensure that effective delivery of projects or enhancements
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases