Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
(a) Cost Management
Track Group Infrastructure Costs and delivery of savings as committed under various initiatives. Consolidate and ensure timely and accurate cost forecasts.
Track status of initiatives, EOS in terms of schedule, budget, outcomes and benefits as outlined in the business cases. Consolidate Group TS view for initiatives, EOS.
Consolidate Group TS budget and business plans.
Support transition to Platform Model in terms of cost reporting. Work closely with Finance team.
(b) Chargeback Methodology and Pricing
Support technology infrastructure cost chargeback methodology and pricing review.
Perform volume and price analysis for TS Infrastructure services.
Ensure data accuracy for monthly chargeout
Align cost and consumption data capture and chargeout to Platform model
(c) Workforce Strategy & Tracking
Track actual and forecast workforce across the region.
Participate in project to automate workforce approvals and integrate this with workforce contract management process. Work closely with HR and Contract Mgt teams.
At least 5 years of experience preferably with exposure on technology, finance and cost management.
Good interpersonal and communication skills. Able to interact with all levels of management/staff.
Hands on, detailed and meticulous with good analytical and problem solving skills with experience in presenting detailed information and numerical data in a way that is simple and easily understandable.
IT savvy, proficient in MS Excel and Power point skills.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases