Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Regional CB Operations initiatives focus on delivering scalable and efficient processing capabilities in various countries. This role will provide the leadership in ensuring the successful implementation of such initiatives working with Technology teams and in-country Operations teams. Key Accountabilities
Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
Coordinate and ensures UAT test plans and test case are executed within UAT schedule
Ensure the smooth operational rollout
Post-production support, production issues review and track them to closure
Re-engineer the end-to-end process
Analyze and document the business requirements
Review functional specifications
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Effectively apply project management methodology and enforces project standards.
Work closely with regional teams and country teams to ensure timely delivery of project
Bachelor Degree holder
At least 3 years experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
Consumer Banking Operations
Excellent oral and written communication skills
Good, sound knowledge of banking and technology
Good teamwork and inter-relationship skills
Adaptable, disciplined and focused
Organised and systematic
Proven analytical skills
Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint.
General appreciation of system development life cycle
Change management experience
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases