Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Manage a team of staff and provide guidance and coaching to them on their day-to-day work and individual development plan
Ensure credit/debit cards related day end reconciliation and settlement
Establish and maintain effective relationship and partnership with key stakeholders
Handle operational issues and provide escalation to management team
Review & update system reports on daily, weekly and monthly basis
Lead and drive team in providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk
Challenge status quo and execute changes in an effective manner
Min. 5 year of experience in financial institutions, with Credit operations or knowledge would be an added advantage
Knowledge of Process Improvement Toolkit and metrics/measurement.
Basic knowledge of Credit policy and underwriting and Banking Operations policies and procedures will be desirable
Meticulous with eye for details
Good communication and presentation skills
Proficient in Microsoft office especially Microsoft Power Point and Excel
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases