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AVP/Senior Associate, Customer Experience, Consumer Banking Group

Keywords / Skills : AVP/Senior Associate, Customer Experience, Consumer Banking Group

Posted: 2018-07-11

Banking/ Financial Services
Banking, Insurance & Financial Services
Other BFSI
Posted On
11th Jul 2018
Job Ref code
Job Description

Business Function 
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. 
  • Work closely with the business and partners to coordinate & execute customer experience (CE) initiatives supporting Private Bank (PB) & Treasures Private Client (TPC)
  • Organizing of Biodata for Senior Leaders, Relationship Managers & Investment Counselors for PB & TPC every month 
  • Coordinates, sends invites & administer the orientation for new hires weekly
  • Tracks the new joiners and sends the email blast to introduce new hires for PB & TPC every month
  • Sends the CE Newsletter to PB & TPC team on a quarterly basis 
  • Tracks the data on account opening (coordinating with KYC & Ops team) for status update to management for onboarding status update every month 
  • Coordinates with DataPost for adhoc / mass letter mailouts for PB & TPC   
  • Helps in the investigation, resolution and tracking of complaints & updating the leadership team monthly. This also includes updating the complaint register for audit readiness.
  • Tracks the number of compliments for both the segments, sends acknowledgments to the FO team spontaneously 
  • Helps to administer the Assistant Relationship Manager Reward & Recognition Program for both PB & TPC
  • Supports all projects impacting PB & TPC
  • Renders guidance / support to regional teams such as HK, Dubai & London 

  • Financial services industry experience
  • Strong knowledge of the banking products & services and procedures
  • Good understanding of financial,  investment products & services including equity and bond markets
  • Good planning and organising capability
  • Strong interpersonal skills
  • Effective written and verbal communication skills
  • Strong supervisory, problem solving and decision making skills
  • Self-motivated team players with good sales/service aptitude who would enjoy working in a fast-paced sales environment

Apply Now 
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Company

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named “Asia's Best Bank” by The Banker, a member of the Financial Times group, and “Best Bank in Asia-Pacific” by Global Finance. The bank has also been named “Safest Bank in Asia” by Global Finance for seven consecutive years from 2009 to 2015.

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