Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Responsibilities
Work closely with the business and partners to coordinate & execute customer experience (CE) initiatives supporting Private Bank (PB) & Treasures Private Client (TPC)
Organizing of Biodata for Senior Leaders, Relationship Managers & Investment Counselors for PB & TPC every month
Coordinates, sends invites & administer the orientation for new hires weekly
Tracks the new joiners and sends the email blast to introduce new hires for PB & TPC every month
Sends the CE Newsletter to PB & TPC team on a quarterly basis
Tracks the data on account opening (coordinating with KYC & Ops team) for status update to management for onboarding status update every month
Coordinates with DataPost for adhoc / mass letter mailouts for PB & TPC
Helps in the investigation, resolution and tracking of complaints & updating the leadership team monthly. This also includes updating the complaint register for audit readiness.
Tracks the number of compliments for both the segments, sends acknowledgments to the FO team spontaneously
Helps to administer the Assistant Relationship Manager Reward & Recognition Program for both PB & TPC
Supports all projects impacting PB & TPC
Renders guidance / support to regional teams such as HK, Dubai & London
Financial services industry experience
Strong knowledge of the banking products & services and procedures
Good understanding of financial, investment products & services including equity and bond markets
Good planning and organising capability
Strong interpersonal skills
Effective written and verbal communication skills
Strong supervisory, problem solving and decision making skills
Self-motivated team players with good sales/service aptitude who would enjoy working in a fast-paced sales environment
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases