Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Partner closely with cross functional teams to assess business needs, identify gaps and opportunities to apply data analytics and prioritize actionable, high-impact insights across Treasury and Market Operations (TMO) teams.
Perform full life-cycle of Data Analyst activities, including conceptualization to operationalization. Provide critical thinking to look at numbers, trends, and data and come to correct conclusions based on the findings.
Present key findings to senior management and/or other stakeholders with actionable recommendations.
Define data sources and requirements, design and implement processes and models for complex, large-scale datasets used for predictive modelling, data mining, and research purposes.
Lead ideation, experimentation, hypotheses formulation and testing
Use Business Intelligence Tools to design analytics dashboards for management. Develop dashboard visualizations, metrics, KPIs; establishing baselines and targets
Develop the abilities of data champions and analysts within the TMO teams to mentor, build new capabilities, support/contribute to thought leadership and build out new skills in the creation of high quality models, analytics, and visuals.
Work with Operations users to rationalize and automate existing reports.
A university degree or higher in applied statistics, data mining, machine learning, computing or related quantitative discipline.
Min 8 years relevant working experience
Proven ability in structured problem solving, process improvement, data-driven analysis and deriving actionable outcomes with large datasets.
Advanced data analytics and modeling ability with high proficiency in developing applications in Qlikview and other business intelligence tools.
Proficiency in R or Python beyond academic study is a must.
High proficiency in Microsoft Excel, MS Access and VBA required
Excellent interpersonal, communications, public speaking and ability to articulate with strong presentation skills will be an advantage.
Experience in working in an Agile environment is an advantage
Experience in Murex and bank operations preferred but not compulsory.
Able to multi-task and work under tight deadlines
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases