Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Manage the Avaloq Configuration / Release Management tasks and work on the BAU tasks in non-production environments
Env Planning (DB, application), Avaloq ICE Streaming, Release calendars preparation and communicate with all stakeholders
Definition of Connect Direct (NDM), IBM MQ, Avaloq Tools Upgrade, TWS Definition and Batch support, and FIX Platform interface setup Projects and Enhancement requests.
Plan and manage the end-to-end deployment and delivery of IT infrastructure for Bank’s project from deployment planning, setup & testing, pre-production readiness to production cutover.
Collaborate with Architecture and Engineering team, Application teams, Infrastructure teams, and service providers in delivering quality IT solutions and services to meet business objectives. Ensure the project meet schedule and within the allocated budget and resources.
Adhere to the bank's Project Management, Deployment and Change management process.
Prepare and submit the necessary change requests and requisition forms for the deployment of infrastructure for the project, such as facility request, IP/DNS/Hostname request, SAN requisition, etc.
Conduct proper transition from Project to Operations before project closure.
Prepare all project documentation such as SOM and status reports, assure report accuracy and timeliness. e.g. Weekly Project Status report, etc.
Work collaboratively with technology team and vendors, provide single point of contact and drive resolution of issues that arise in projects.
Maintain business partnership with Line of Business (LOBs) and constantly collect and manage user’s demands and applications’ infra requirements.
Coordinate with DBA, Solaris, Linux, Windows, Network, ID Mgmt and other Infra admin teams on the system issue related tasks
Co-ordinate with various Infra teams to apply the OS / DB / MQ patches
Apply the innovative thinking to automate the manual tasks, provide infrastructure services effortlessly, improve performance and resilience of the systems.
The candidate need to have minimum of 5 years IT experience with Avaloq Release Management and infrastructure project delivery.
The candidate should have strong infrastructure technical background with hands on Open Systems platform such as Solaris, Linux, virtualization, network, and storage. Moderate information security knowledge
Have a good understanding of ITIL processes and project management processes.
Development experience in SQL & PL/SQL, preferably in Oracle 11g / 12c environment
Must have hands-on experience in IBM MQ series, Connect Direct and SSH such as file transfer tools
Good to have knowledge on the Micro services and cloud services
A Bachelor’s degree in Computer Science (or equivalent experience)
5 -8 years of development and delivery experience
Able to perform Unix / Linux scripting.
Monitor and address issues relating to capacity constraints and performance related items.
Analyze and perform database performance tuning.
Develop and maintain high-performance, scalable utilities to support technology research and data transformation.
Contribute to the establishment and maintenance of distributed computing platform / Messaging services
Good leadership skills in working with Application teams and service providers in defining and executing infrastructure deployment plan, coordination of all infrastructure required activities, cutover/migration strategy and test plan.
Good in documentation, tracking, form submission, raising change request and project status reports.
Should be an effective communicator with good people management skills to handle diverse groups/teams in the project.
Should be a proactive self-starter with strong analytical skill, team-player, independent, pro-active, resourceful.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases