Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose As part of the Bank’s digital transformation strategy, we’re looking for a senior Technical Lead to partner our Treasury & Markets (T&M) technology and business stakeholders in driving our digital business model – namely, to:
Digitalise channels for customer fulfilment of T&M products
Increase customer acquisition through wider product distribution
Engage customers through human-centred design and journey-thinking
Connect T&M products & services to ecosystems
Drive business decisions through data-driven insights
Manage and lead Agile / Scrum development teams in design and development activities and guide them on technical direction
Design and articulate technical solutions to business stakeholders, while considering all functional as well as non-functional requirements (e.g. performance, availability, consistency, scalability, security)
Understand the system processes and data flows of T&M trading and sales desks; provide a clear picture of pricing and booking flows across trading and sales channels
Understand the regulatory environment in which the Bank and T&M operates (e.g. MAS TRM, MiFID II, personal data protection, IT security)
Communicate effectively and succinctly with business users, technical teams, application vendors and business analysts
Lead and manage the team’s test strategy and test execution to ensure quality delivery
Communicate, manage and mitigate test issues and risk
Explore new technologies and drive innovation through experimentation
At least a Degree in Computing / Computer Science / Engineering from a reputed University
Minimum 8 years experience in IT and software development, with a good track record in a leadership role
Familiarity with modern languages and NoSQL databases such as NodeJS, Golang, Python, Redis, MongoDB
Certified Agile ScrumMaster or Scrum Product Owner preferred
Hands on working knowledge on DevOps tools for Source Control (Git, Bitbucket), Continuous Integration (Jenkins, Maven), Continuous Delivery (CA Release Automation)
Working knowledge of the general Mobile App development landscape, architectures, trends, and emerging technologies
Working knowledge on Test Driven Development and UI test automation
Demonstrated track record of leading a development team with a culture of collaboration and teamwork
Proven experience of having solved complex analytical and technical problems
Must be comfortable working in an extremely fast paced environment, with an ability to prioritise accordingly to meet deadlines
Must have excellent written and verbal communication skills
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases