Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose Be part of the risk and control team to lead and implement IBGT risk and control preventive improvement initiatives Key Accountabilities
Front all internal and external audits issues for the department and ensure audit action items are closed appropriately and promptly
Conduct risk assessment for areas highlighted and advise the management on the mitigation control processes to be implemented
To represent the department at group level working committees for thematic issues affecting the bank and drive the program at departmental level in closure of the gaps.
Manage the department’s process improvements and quality programs by participating in research / advisory services, including capturing of organizational metrics and analysis;
Perform data analysis or procedure reviews to ensure compliance;
Track process improvements or issues to ensure timely closure;
Work with stakeholders, IT infrastructure and auditors for projects and audit matters;
Participate and coordinate in internal/external audit activities;
Provide timely and periodic update to IBGT managements on IBGT audit posture
Provide technical expertise/consultation for process improvement and quality assurance to project managers and other IT teams;
Perform risk assessment and identify mitigation controls for the risk areas identified
Partner with application managers to ensure risk areas from risk events are properly and effectively mitigated
Communicate new policies and standards to relevant teams
Minimum a degree in Computer Science, Engineering, Information Technology or related discipline from a recognized University;
At least 3 years of working experience in the Financial / Banking IT industry;
Familiar with Applications Delivery Life Cycle, Project Management best practices and IT Controls
Experience in IT audit or CISA certified preferred;
Experience in operational risk management and control self assessment
Have eyes for details;
Ability to facilitate workshops and/or focus groups;
Proactive team player with ability to work independently and equips with excellent communication (both spoken and written), presentation and business writing skills in English;
Able to manage stress and multi-task in a fast-paced environment and able to work on irregular working hours;
Able to collaborate within a team, at various levels of stakeholders from the operating level to the senior management across locations
Able to effectively manage time and prioritize tasks and responsibilities
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases