Group Technology and Operations (T&O) enables and powers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
· Review daily reconciliation and posting of transactions for DBS Accounts · Review monthly reconciliation and posting of transactions for other Banks’ Accounts · Review identification, record and posting of asset injections · Review distribution, record and posting of capital/income distribution · Review and monitor Trust Capital · Review payment of expenses · Review daily instructions and ensure posting done · Collate statistics for monthly reporting · Review ad-hoc and yearly billing of trustee fee · Review and monitor collection of trustee fee · Prepare, review and sign off yearly financial statements · Prepare, review and file yearly tax returns · Review accounting records for yearly MAS reporting · Review records for yearly FATCA and CRS reporting · Assist Section Head in any projects/tasks
· Degree holder in Accountancy/Finance · Minimum 8 years working experience in a Trust Accounting/Compliance/Audit · Knowledge on Private Trust Products · Accurate and able to work in fast paced environment · Meticulous and has an eye for details · Good communication & interpersonal skills
We offer a competitive salary and benefits package with career professional advantages of a dynamic environment that supports your development and recognizes your achievements.
DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's capital position, as well as "AA-" and "Aa1" credit ratings, is among the highest in Asia-Pacific. DBS has been recognised for its leadership in the region, having been named âAsia's Best Bankâ by The Banker, a member of the Financial Times group, and âBest Bank in Asia-Pacificâ by Global Finance. The bank has also been named âSafest Bank in Asiaâ by Global Finance for seven consecutive years from 2009 to 2015.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases