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Backup & Recovery - Team Lead (Pharmaceutical MNC)

Keywords / Skills : Managed Services, Backup Recovery, Infrastructure Manager, Infrastructure Management, IT Infrastructure Management

4 - 9 years
Posted: 2018-04-15

Industry
Pharmaceutical
Any
Function
IT
Role
Team Leader/ Technical Leader
System Analyst/ Tech Architect
Posted On
15th Apr 2018
Job Description
  • Assess the backup & storage solutions.
  • Evaluate customer needs based on applications requirements, current capacity and growth trends
  • Estimate effort, both development and product delivery timelines, to determine a course of action for project.
  • Provide technical or business analytical leadership for specific storage and backup needs or objectives in order to meet business requirements.
  • Work closely with external vendors and other personnel in order to optimize and facilitate the best solution to meet the needs of the business.
  • Develop recommendations in support of project objectives. Develop logical and physical technical artifacts for review.
  • Provide technical services for customers in a highly complex storage and backup environments. Demonstrate ability to assess technical impact to the project/new technology along with technical risks.
  • Analyze complex hardware and software issues associated with backup-related technologies, including, CommVault and Data Domain.
  • Analyze, design, test, document, and implement solutions for continuous data availability, integrity, backup and protection.
  • Define and specify architecture protocols and functional requirements and specifications for storage and backup components.
  • Strong organizational skills are necessary. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. This will be a technical team lead role.
  • Report on performance and capacities and make allocation recommendations based on trending.
  • Participate in capacity planning and performance discussions and assist in development and execution of disaster recovery exercises.
  • Directly support Managed Services oversight for Backup and Recovery infrastructure Services.
  • Participate in discussions with stakeholders over Backup and Recovery Infrastructure incidents and issue resolution processes
  • Escalate issues and concerns to upper management for review and action
  • Participate in various cadence meetings to drive Operational Excellence ]
  • Monitor & Drive Metrics
  • Provide early detection of issues and trends 
  • Enable quick resolution of issues that do not meet level of performance contracted 
  • Ensure continual improvement 
  • Hold Managed Services Vendor accountable to their roles and responsibilities required to support contracted service delivery to the Customer 
  • Review of metrics with upper management verifying the Managed Services provider is performing up to the contract 
Related Experience:
  • 3 years relevant experience in Managed Services oversight of Core Infrastructure 
  • Strong ITIL and process discipline to ensure compliance within the managed services framework and the ability to identify and implement process improvements. 
  • Prior experience leading Global teams as part of Service Delivery of Infrastructure 
  • Project Management and ability to manage complex global Backup & Recovery projects 

Technical Skills:
  • 3 years of experience with Backup & Recovery in an Enterprise Environment, using Commvault Simpana and similar backup technologies. 
  • 3 years relevant experience with Enterprise data protection and disaster recover solution, and understand Enterprise application data management requirements 
  • Must have a broad-based technical knowledge in backup solutions, host systems, networks, applications, data, and security, with deep knowledge in at least one. 
  • Proven experience implementing new IT infrastructures; i.e., backup systems/solutions , new operating systems, new hardware platforms, new components that offer additional capability. 

Soft Skills required:
  • Individual must demonstrate a high level of business acumen; ability to get along well with diverse personalities—flexible 
  • Strong analytical and reasoning abilities. Mindset that enables solving complex problems in a fast-paced environment while delivering on service promises. Able to develop and adapt business processes after evaluating multiple solutions 
  • Able to maintain both a short and long term vision around business trends and strategies 
  • Able to contribute to the development of current and future service delivery offerings to support the overall client relationship needs 
  • Exercises sound, prudent and ethical business judgment at all times 
  • Understands cross-cultural business practices; demonstrates a sensitivity and awareness to other people and culture. Possess ability to build rapport with a diverse workforce in multicultural settings 
  • Possess strong negotiation skills; demonstrated ability to influence and negotiate required 
  • Able to manage multiple initiatives at one time. Comfortable performing multifaceted projects in conjunction with normal activities in a demanding, fast-paced work environment 
  • Can think big picture and also demonstrate an ability to be detail oriented; anticipate and know when to get into the details 
  • Tactical, as well as strategic thinking and creative problem solving 
  • Ability to collaborate with others 
  • Good negotiation and presentation skills 
  • Fluent in English, in both oral and written communication 
  • Understanding and effectively communicating across multiple languages and cultures is an advantage. 


About Company

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