The BreadTalk Group with its family of 8 exciting brands has changed the way you view your daily staples.
Revolutionising the bakery industry since 2000, the BreadTalk Group prides itself on delighting you with its blend of unique concepts that have envisioned new food cultures across our bakery, restaurant and food atrium divisions. We seek to innovate and do things in a distinctive fashion as we imbue creative differentiation in our retail concepts to create value for you and deliver the food you love.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases