Peter Klare Consulting was established in 1970, has over 30 years of experience in the IT Industry providing various IT services. We are a global company with ability to provide IT professional and consultancy services in Australia, ASEAN, Greater China, Middle East, North America and Europe.
For further details please visit our website www.klareconsulting.com
Please join our LinkedIn groups Peter Klare China 普通话 SAP - LinkedIn group, or AsiaPac/MENA-SAP Group
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases