Create and administer central framework for change management with clear and agreed processes for delivering projects and change across the entire project lifecycle.
Manage and track change portfolio for WM APAC, working with business sponsors, partners and stakeholders to ensure alignment with business agenda and priorities.
Taking ownership for all items assigned, managing the delivery across the full project lifecycle including any interdependencies.
Accountable for the delivery across the full SDLC through to UAT and Business Readiness.
Prepare and document clear and concise Project plans / project artifacts and ensure clear business requirements that can easily be tracked and understood.
Accountable for the process impact to relevant user teams and ensure any process changes are documents and fully understood/agreed by all parties.
Proven track record in the delivery of major IT implementation projects delivering quantifiable benefits. Practical business analysis experience within a private banking or similar environment
At least 4 year(s) of working experience in the related field is required for this position.
Working knowledge and experience with Avaloq is a plus.
Must be a team player; able to thrive in a fast-paced environment and meet competing/changing deadlines.
Ability to assess / analyze the business and financial impact of alternative options, and to make sound recommendations
Interested applicants are encouraged to submit your resumes in MS Word format to email@example.com
We regret that only shortlisted candidates will be notified. However, the rest assured all applicants will be retained in our database and inform you of other jobs matching your criteria if you are selected.
Pontoon is a global HR outsourcing company specializing in improving an organization’s talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon’s approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases