I got your reference through monster.com, We are looking for a Business Analyst - Permanent position for our client LTI (Larsen & Toubro Infotech)
About the Job
JD for BA:
Hands-on Experience in Business Analyst Role. Good analysis skills, able to work with multiple stake holders – business, tech, SIT teams. Should be able to write FRD. Strong experience in Oracle PL-SQL Complete understanding of full software development lifecycle. Must be willing to work in a fast paced environment Strong communication skills. Relevant experience: 4+ yrs.
If Interested, please share your update profile along with the following details:
Current Salary : Expected Salary : Notice Period: Visa Status :
Thanks and Have a great day! TMangoes Consulting (S) PTE. LTD
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases