1. Collaborate with various stakeholders in defining functional requirements by using various elicitation techniques for given project scope and objectives to fulfil business requirement and Industries standards. 2. Perform analysis on current system behavior and identify constraints , dependencies , assumptions risk and propose feasible solution along with go to business process which would meet business requirements 3. Identify opportunities for improving business process, user interface which would enable STP processing of business requirements. 4. Liaise with multiple vendor/cross product teams in reviewing of cross functional/ technical/Test case design and assist in cross functional clarification / issue resolution to meet the business requirements, project deliverables and timelines. 5. Define training material / user manual covering both business & system processes of end to end business requirements. 6. Track on progress for various SDLC phase and highlight project risk and take action independently or together with stakeholders to mitigate such risk with close relationship management & in a timely manner. 7. Conduct feasibility study, estimate cost , prepare business cases for feasible solution considering all factor (Infrastructure , Build & maintenance )
1. Bachelor’s degree or equivalent in computer science/engineering/finance background. 2. Minimum 4-9 years of working experience in banking projects. 3. Minimum 3 year of business analysis experience for large projects with latest technology. 4. Track record of using multiple SDLC methodologies such as water fall, Agile. 5. Ability to work on fast paced team-oriented environment with minimum direction from seniors 6. Strong conceptual and problem solving skills expected to demonstrate feasible solution. 7. Wealth management / Wealth Planner / Digital platform experience is a plus.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases