Responsibilities Understand business function and analyze users requirements, make a clear scope of project and build consensus with users (Create ‘Project Management Plan’) Analysis and scope data sourcing and functional enhancements, , functional specifications, discuss and obtain users agreements Obtain commitments from all identified stakeholders on creation of project plan and handle of project change management Create project schedule, project activity list and control to keep the schedule and within budget Arrange with users to conduct User Acceptance Test and arrange with vendor to prepare necessary test environment and support functional testing Prepare necessary documents to facilitate and deliver the project (Release checklist, UAT results,etc)
Qualifications & requirements Good understanding of core banking and treasury products and data requirement for CRS/FATCA reporting Experience in CRS/FATCA reporting rules; Well versed with Indicia check rules Capability in requirement analysis and functional design skills Knowledge on MarketIT EDM and CRS application is preferred
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases