Collects and defines business requirements in relationship to Enterprise Performance Management (specifically Specific Provisioning, General Provisioning, Tax calculation, and Cost Allocation), in partnership and collaboration with the business SMEs.
Works in close collaboration with business counterparts, domain SMEs, application owners to elicit business requirements, identify solutions, ensuring consistent use and implementation of processes
Ability to perform functional analysis of business requirements and propose solutions
Supports the design and conceptualization of new business solution options and articulates impacts and risks, as identified
Responsible for gaining agreement on solution business requirements with domain SMEs and other stakeholders concerned
Supports the user acceptance testing (UAT) strategy of the business.
Responsible for documenting test scripts, defining UAT entry and exit criteria, and coordinating UAT in collaboration with the test manager
Acts as an escalation point for solution issues in the Production environment and during projects.
Partners with the business SME to design effective processes. Collaborates with Application/Service Owners as the Process Manager counterpart in the management of Business Processes to ensure consistency and alignment across different sub teams.
Owns and manages process repository and is responsible for maintenance of all processes in the domain/sub-domain (Business Process Management).
Degree in Banking, Computer Science or Engineering-related field with at least 10 - 12 years' relevant experience in project management and business analysis in financial services industry
Strong functional analysis skills with the ability to elicit business requirements,
Ability to prepare scope and user requirements documents, functional documentation, prepares test scripts, and coordinate UAT.
Ability to perform gap analysis and resolution effectively
Solid Excel, data analysis, and SQL skills.
Extensive experience working with Technology team is a must
Good knowledge of banking products, general ledger, finance processes
Strong presentation, analytical and problem solving skills
Excellent written and communication skills
Delivery focused and results oriented
Attention to details and highly organized and able to work under pressure in a time-critical environment
Ability to work with complexity and ambiguity and use it to their advantage
Ability to work independently, and keep calm when under stress
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases