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Business Analyst
Business Analyst
Web Synergies (S) Pte Ltd
Keywords / Skills :
Business Analyst, Senior business analyst, SDLC, Project Management
Singapore
2 - 12 years
Posted:
2019-08-29
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Industry
IT/Computers - Software
Function
IT
Role
Business Analyst
Posted On
29th Aug 2019
Job Description
Responsibilities
• Responsible for conducting requirement elicitation sessions with the users
• Ensure the user requirements and functional changes are documented clearly and concisely
• Ensure proper sign-off of requirement specifications
• Conduct regular interactions with the technical team, providing necessary & essential knowledge transfer of the user expectations.
• Preparation of User Manuals and project documentation
• Preparation of training materials and conduct training to internal and external parties
• Provide support to internal and external parties during the various testing stages
• Management incident reported by users; Analyze user reported incidents and provide appropriate response or follow-up actions with the technical teams.
• Conduct testing activities i.e. prepare test plan, prepare and update traceability matrix, generate test cases, perform test execution, review test results and generate test report.
• Manage, track and ensure proper closure of defects detected during testing
Requirements
• Bachelor degree in computer science or engineering or equivalent education and/or experience
• At least 2 to 5 years of working experience in project management, application implementation and support environment are required.
• For senior BA, good understanding and experience in project management and Software Development Life Cycle (SDLC) is necessary
• Must have experience in conducting requirement workshops, requirements gathering and analysis
• Proficient in Microsoft Office and Testing and Defect Management tools
• Proficient in construction of test plan, test cases, test execution and test reporting
• Must have strong verbal and written communication skills
• Must be comfortable in conducting presentations and trainings
• Must have keen interest in documentation and capable of generating standard project deliverables
• Demonstrate good analytical and problem solving skills, as well as capable of making quick and sound decisions
• Domain knowledge and experience in financial industry/payments systems is a plus.
Key Skill(s)
Business Analyst
Senior business analyst
SDLC
Project Management
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About Company
Global and Innovative
Web Synergies is a regional IT company that provides innovative consulting services and solutions to companies and clients based around the world, including the USA, Europe, Singapore, India and the Asia-Pacific region.
It is often said that the successful businesses have humble beginnings and Web Synergies proves this to be so. Founded in 1998 by Mr. Gideon Lim, a veteran of the web industry in Singapore, the company has expanded exponentially to provide a complete suite of products, services, consultancies and resources.
Web Synergies now has more than 170 staff and two offices; one in Singapore and another in India.
The company has since won numerous accolades and an award for the United Nations Environment Program for excellence in web development.
Since its establishment, Web Synergies has become a Microsoft Gold partner and has forged important partnerships with a range of industry leaders including EPiServer, Sitecore, Ramco, K2, IBM and HP.
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Additional Comments
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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