Company : Shell Infotech Position : Business Analyst With Big Data Exp : 3 – 10 Years Notice : 1 Month Location : Changi Business Park
JD As Below :
• Education – Bachelors or higher degree preferably in business or Computer Science IT • At least 5-6 years working as a Business Analyst. • Possess strong business & technical subject matter knowledge. • Experience handling projects with many stakeholders and applications is a must. • Working experience on Murex is preferred. • Possess strong Treasury knowledge, with expertise in at least one asset class. • Candidate must have strong communication skills. • Must be organized, able to work with minimal supervision, flexible to switch and work on different projects and manage them in a timely manner • Experience in Agile delivery will be an advantage. • Familiar with Jira and Confluence tools will be an advantage. • Facilitate requirements workshops to engage the various stakeholders such as Front Office, Middle Office, Back Office users to elicit and validate business requirements. • Lead and manage issues during UAT/Sprints, and ensure all requirements have proper traceability. • Leverage the subject matter experts in Technology & Operations in delivery of structured and well-thought through solutions. • Become an effective "bridge" between users and technology. • Good team player with strong interpersonal skills. • Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions. •
Shell Infotech is a leading Information Technology (IT) Consulting as well as IT Staffing Services provider headquartered in Singapore.
With over a decade of experience and 700+ employees working across multiple locations, we are able to leverage this vast expertise to deliver real value for our customers in the fields of IT Staffing, SAP Services, Enterprise Applications & IT Managed Services.
Singapore - Malaysia - India - Dubai
Founded in 2002, Shell Infotech has grown as the most preferred destination for employers and job seekers alike. We make mutually beneficial professional connections happen, delighting our esteemed clients and providing great opportunities to our candidates. We exist to nurture and enhance such connections where passion and purpose come together.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases