RiDiK is a home grown boutique recruiting house (headquartered in Singapore) that is committed to provide Thoughtful customized recruitment solutions to clients. We create very efficient and effective ways to re-define Recruitment by adding a component of Consulting, to provide not just recruitment services but Recruitment Consulting Solution. Our management team of seasoned Recruiters and vibrant Management experts hold over a decade of industry experience and most importantly, they take immense pleasure in delighting our Clients with superior customer service.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases