Business Intelligence Analyst - 12-month direct contract (Renewable) - Singapore Attractive salary package and staff benefits Fortune 500 US Multinational Company Integrate Qlik Sense with Salesforce You will empower business users to present their data in crystal clarity through your expertise in Qlik Sense. The ideal fit will play a key role in the creation of a new self-service business intelligence platform, ensuring successful roll-out and user adoption. The project will be managed together with the selected IT vendor, and the focus will be working effectively with the users and articulate the substantive issues clearly and concisely to business users and management. Requirements: Diploma in Computer Science/Information Systems or related discipline At least 5 years working experience developing Business Intelligence and Analytical Solutions At least 3 years of working experience with MS SQL database and Microsoft SQL Server Integration Services Able to demonstrate strong soft skills as you will be handling high-level stakeholders, managing end-to-end BI projects and providing user training and adoption Please send your resume in WORD format by clicking the apply button below or contact Rosette Chong at +65 6701 1513 for a confidential discussion. Please note that only short-listed candidates will be contacted. CEI Reg. Number R1658433 (Chong Xinmei).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases