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Business Parameter Translation Team Lead

Keywords / Skills : Business Analyst, Requirement Gathering, CRM Technical, SDLC, Development lifeCycle, MS Project, MS Visio, Microsoft Project, Project Management, Program Management, Project Planning

1 - 3 years
Posted: 2018-12-26

IT/Computers - Software
Business Analyst
Posted On
26th Dec 2018
Job Description
• Assists in business cases

• Incident Management through Remedy

• Analyses stakeholder’s requirements and determine which requirements should be implemented first.

• Planning and monitoring business status

• Defining business glossary and aligning of data terminologies relevant to the business domain.

• Translating and simplifying requirements to business groups

• Requirements management and communication with business groups

• Implement advanced strategies for gathering, reviewing and analysing data requirements

• Apply best practices for effective communication and problem-solving

• Presentation and reporting of Service / Incident Request status.

• Documentation and reporting of business process which provide detailed description designed to meet business needs.

• Engaging with other internal support teams (Service Desk and Access Management Operations) for troubleshooting efforts.

• CRM Production Support and Administration.

• CRM Database Management and Extraction

• Conducting Root Cause Analysis regarding CRM internal errors

• Monitoring Team member’s improvement and challenges

• Attending meetings w/ the stakeholders, business groups, vendors and support team

• Initiates weekly team meetings/cadence

About Company

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $500 million IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace.

With over 9000 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

� Collabera listed in GS 100 - recognized for excellence and maturity
� Collabera named among the Top 500 Diversity Owned Businesses
� Collabera listed in GS 100 & ranked among top 10 service providers
� Collabera was ranked:
� 32 in the Top 100 Large Businesses in the U.S
� 18 in Top 500 Diversity Owned Businesses in the U.S
� 3 in the Top 100 Diversity Owned Businesses in New Jersey
� 3 in the Top 100 Privately-held Businesses in New Jersey
� 66th on FinTech 100
� 35th among top private companies in New Jersey

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