Job Title: Business Parameter Translation Team Lead
Job Summary
Company
Collabera Technologies Private Limited Inc
Location
Metro Manila / NCR
Job Category:
IT
Years of Experience
1 - 3 years

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Job Description

  • • Assists in business cases

    • Incident Management through Remedy

    • Analyses stakeholder’s requirements and determine which requirements should be implemented first.

    • Planning and monitoring business status

    • Defining business glossary and aligning of data terminologies relevant to the business domain.

    • Translating and simplifying requirements to business groups

    • Requirements management and communication with business groups

    • Implement advanced strategies for gathering, reviewing and analysing data requirements

    • Apply best practices for effective communication and problem-solving

    • Presentation and reporting of Service / Incident Request status.

    • Documentation and reporting of business process which provide detailed description designed to meet business needs.

    • Engaging with other internal support teams (Service Desk and Access Management Operations) for troubleshooting efforts.

    • CRM Production Support and Administration.

    • CRM Database Management and Extraction

    • Conducting Root Cause Analysis regarding CRM internal errors

    • Monitoring Team member’s improvement and challenges

    • Attending meetings w/ the stakeholders, business groups, vendors and support team

    • Initiates weekly team meetings/cadence

About Us
With an expanded footprint spanning 3 continents, we offer clients the ability to leverage our Global Talent Management to gain access to the best IT resources regardless of where they are. All Collabera locations are positioned to provide innovative solutions to our clients, helping them achieve cost efficiencies through industry best practices and our world-class recruiting engine.

Collabera services Fortune 500 and mid-size clients globally through a network of over 40 locations in North America, Europe and APAC. These locations include sales offices, regional centers and proximity delivery centers.

Collabera’s Philippines operations started in 2011 and is experiencing tremendous growth. We currently have 2 office locations and over 2500 consultants in the country. As the Philippines is considered a top location for BPO (voice) services, Collabera Philippines has established a world-class customer service competency center specifically for the BPO and Call Center domain.