Keywords / Skills : flawless execution, process management, partnership, strategic, systems analysis, engineering, planning, process improvement, cross-functional, process improvement trends, management, business process frameworks, industrial engineering, oral communication, research, interpersonal skills, service orientation, customer service, business process, catalyst, process design, analysis, practices, analytical, design
This role involves planning and implementing Process Improvements Initiatives aligned to the strategic direction of the company through utilization of business process frameworks, related systems and tools. Acts as a catalyst of change and drives initiatives in partnership with process owners and cross-functional teams to ensure flawless execution. Contributes to business result through quality of recommendations and decisions.
QUALIFICATION: Exceptional customer service orientation. Excellent interpersonal skills with ability to work with diversified stakeholders from top management to individual contributors. Excellent written and oral communication skills with ability to present ideas in business-friendly and user-friendly language. Ability to conduct and direct research process improvement trends and best practices. Strong systems analysis and process design skills with proven analytical, evaluative, and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Requirements:
Candidate must possess at least a Bachelor's Degree in Industrial Engineering Atleast 4 years work experience with process improvement and process management Highly analytical With very good numerical, interpersonal, planning, organizing and influencing skills Assertive and confident in presenting ideas to people at all levels using English language With high interest in working on tasks that require great attention to details Highly committed, contesting and persevering With strong desire for self-improvement
Applicants must be willing to work in Ortigas Center
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases