The AIA Singapore Summer Internship Programme (May to Jul) aims to provide a meaningful learning journey for students who come on board by trusting you with real-life projects in the respective work areas, and helping you forge professional relationships along the way. Spend some time with us before you graduate, and take your understanding of the corporate world and insurance industry to the next level. __ As an intern in the Business Process Re-engineering team, you will be trained in Lean Six Sigma and practice this renowned methodology in your work. You will also learn how Robotics Process Automation (RPA) works, and how to adopt a data-driven approach to determine effectiveness and benefits of solutions. Key Responsibilities:
UndergoAIA Lean Practitioner Training
Conduct Value Stream Mapping and Waste identifications for the assigned project
Brainstorm and ideate using DMAIC methodology to improve processes
Test and validate the Robotic Process Automation (RPA) solutions whether it is meeting defined user requirements
Process Review using Lean Methodology
Perform validation test on RPA Task Bots and document the test results
Perform data collection to determine and confirm the benefits of the implemented bot
Anyone with learning and creative mindset, and keen in innovation and robotics.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases