Responsibilities Provide technical consulting and application support services for clients across Asia. Knowledge of Application implementation. Capture business requirements, develop specifications and customizations for clients. Document Process and Case Study for knowledge base.
Requirements Diploma or Degree in Computer Science or Information Technology. Advanced knowledge of SQL. Advanced knowledge of report writing tools such as MSSQL Reporting Service (SSRS, SSIS). Experience with Web application development and/or .Net Web Service is a PLUS. Excellent troubleshooting techniques to identify and document root causes of hardware and software issues. Team player attitude that promotes a positive work environment. Demonstrates initiatives, excellent problem-solving skills and ability to prioritize. Good interpersonal and communications skills. Real Estate industry knowledge and/or Accounting knowledge are a PLUS, but not mandatory, as training will be provided. Willingness to travel occasionally.
To Apply: Please send your most updated CV in MS Word format to (mailto:firstname.lastname@example.org) Kindly indicate your availability, current and expected remuneration package. We regret that only shortlisted candidates will be notified.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases