IntVer Global is a leading executive recruitment organisation. Headquartered in Singapore, we work with clients across the region. We specialise in mid to senior level placements in Technology and eCommerce, covering all major industry verticals. Our commitment to quality, industry knowledge and exceptional client and candidate servicing standards set us apart. (EA License No. 18S9101).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases